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Generic term – design features enable=ing something to be user-friendly.

Measure of quality of user experience with product or system such as:

  • website
  • mobile device
  • software application

Usability problem WRT WWW:

  • Millions of users with different skills, knowledge, experience and expectations
  • International & multicultural make-up of users & websites
  • Billions of websites
  • Tens of thousands of page designers & authors with different backgrounds, abilities & skills

No international standard = almost every page is different.

Poor designer education = no common techniques to follow.

Tools such as Frontpage easily used & misused.

Language, ability & culture contribute to different experience of same page.

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