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Information Technology Infrastructure Library (ITIL)


Independent set of standards and practices for running I.T department.

Details processes that should exist and what best practise is.

Provides standard for I.T. departments to use for benchmarking and measuring their performance.

ITIL areas cover:

  • Financial management for I.T. department
  • Service design
  • Service level management
  • Availability management
  • Capacity management
  • T. service continuity management
  • Information security management
  • Change management
  • Service asset and configuration management
  • Release and deployment management
  • Service operation
  • Service desk
  • Application management
  • IT operations management
  • Technical management
  • Event management
  • Incident management
  • Request fulfilment
  • Problem management
  • Root cause analysis
  • Identity management

Only relevant parts need to be implement.

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